Anadolu Isuzu continues to care for its vehicles in the aftersales process with ProEye online support service

20.01.2021

Anadolu Isuzu opens a new chapter in aftersales with the ProEye online support service to ensure ultimate customer satisfaction. ProEye, introduced as part of aftersales services, enables the service support team to connect to the mobile phones or virtual reality headsets at the local and international service centers to view the vehicle and guide the process to quickly solve the problem.

Anadolu Isuzu, a leading Turkish commercial vehicle manufacturer, continues to elevate the aftersales service standards in the industry with significant investment in technology. Keeping its focus on bringing innovation and the latest technology to its products and services, Anadolu Isuzu leads the commercial vehicle industry with its R&D and innovation capabilities. With ProEye, introduced as part of aftersales services, Anadolu Isuzu stands by its service centers in Turkey and international markets whenever they need support and provides instant assistance to solve their problems.

ProEye enables the service support team to connect to the mobile phones or virtual reality headsets at the aftersales service centers to view the vehicle and guide the process to quickly solve the problem. Tuğrul Arıkan, General Manager, Anadolu Isuzu, noted that the ProEye service is part of the company’s commitment to providing full support for its vehicles after the sale, “At Anadolu Isuzu, we make life easier for the drivers, our dealers and authorized service centers with our R&D and innovation strength. With ProEye, which makes it possible to record the work carried out and features video and documentation support to fix the problem, we aim to maximize service quality and customer satisfaction. The scope of ProEye will not be limited to these features because we will also use it in training programs as well as vehicle and parts inspections and add significant value to our processes. The benefits we provide for our customers through digital transformation will continue to expand with other innovative projects like ProEye.”